Our Solutions
9-1-1 Emergency Communications
The 9-1-1 emergency communications center is a critical hub in the delivery of emergency public safety services and emergency response. Winbourne & Costas, Inc. has been involved in projects at major 9-1-1 centers, providing extensive experience in the breadth of issues vital to these centers, including the facility, operations and technology.
Technology
A keystone to the Emergency Communications Center is technology. Our wide-ranging experience in the planning, management, installation and integration of these technologies includes:
- Telephony
- CTI
- Voice Logging and Recording
- CAD/RMS
- GIS
- Mobile Computer Terminals
- Radio
- Video
Facility:
As a critical facility, requiring 24X7 operations with a very high level of availability – i.e. virtually no downtime, the design of the 9-1-1 emergency communications center facility must consider the resident’s requirements for power and communications as well as the interactions between the various team members within the facility. In addition, with the role of the center increasingly to support interoperations, more focus is being spent on the joint tenancy of related agencies, such as Transportation, allowing a more synchronized approach to emergency response. Similarly, the high cost of these facilities drives jurisdictions to evaluate the potential to share costs across agencies and even jurisdictions to achieve appropriate financial scale.
Winbourne and Costas has been involved with the design and implementation of a number of major facilities. They are able to utilize these experiences to help with facility design and operations even extending to the complex environment of shared tenancy. This experience includes governance, operations procedures and financial considerations.
Operational Best Practices
Winbourne and Costas extensive project experience provides a thorough understanding of the issues and best practices surrounding the 9-1-1 Center. Beyond our project experience, we have also visited a number of key centers to obtain additional insight in facilities, operations, technology, training, funding, process management, and organization.
By leveraging our extensive knowledge of best practices we provide the key elements for planning, implementing and managing a 9-1-1 solution.
9-1-1 Clients:
- Washington D.C.
- Fairfax County
- New York City
- Chesterfield County, VA
- State of New Mexico
Project Highlight:
Winbourne & Costas is involved in all aspects of this comprehensive, $1.5B program to improve emergency communications facilities, systems, and operations in New York City.
Read moreKane County has recently contracted with Winbourne & Costas to provide a migration manager to lead their efforts to relocate their 911 center to a new facility.
Read more9-1-1 Consulting Services
- Develop, design and manage 9-1-1 Police and Fire Emergency Operation Centers.
- Technology planning, review integration and installation
- Benchmark best practices
- Reengineer business processes
- Conduct analysis of police, fire and EMS 9-1-1 call routing and dispatching
- Provide back-up facility planning and implementing for 9-1-1 operations
- Perform organizational analysis
- Develop policies, regulations and standard operating procedures
- Conduct staffing, qualifications and organizational analysis
- Assess non-emergency processes and procedures for telephone routing